Frequently Asked Questions

What forms of payment does Lighthausled.ca accept?

While we always recommend and advise using PayPal, We accept most major payment options including:

  • Visa
  • Mastercard
  • Visa Debit
  • PayPal

What Warranty does Lighthausled.ca offer on it’s products?

All products that we sell come with a Manufactures warranty. These warranties can range from 1 year to 5 years depending on the brand and the product. Most residential LED Lamps come with a 1-3 year warranty and most LED Fixtures come with a 5 year warranty.

How do I order from your website?

To make or place an order simply click and add the quantity of each item you would like to purchase. You can also adjust the quantity directly in the Cart. You can add or remove items also directly from the Cart. If you are having trouble, feel free to call us anytime and we would be more than happy to assist you.

Does Lighthausled.ca protect my financial and personal info?

Security is very important to us, we ensure that no customer info whether it be financial or personal is ever shared or given away to a third party. We will never sell or solicit any customer information to any third parties.

Should I make an account, what are the benefits?

By making an account within our website, you will have the ability to see all your order history, track current orders and see current promotions being offered. If you are going to be a return customer we highly recommend making an account. 

Once I have placed an order, how long will it to to arrive my order?

Once an order is placed, please allow 2-4 Business days for packing and handling. Once the item is shipped out within 2-4 Business days, you will be notified that your order is on it’s way. We will send you a tracking number once the order has been shipped. Please expect your order to arrive within 4-10 Business days after it has been shipped. If you cannot track your order or have any questions, please feel free to call us anytime.

What happens if my order is lost or damaged?

At Lighthausled.ca we pride ourselves in providing top notch products and customer service. If for any reason your items are damaged or defective upon arriving, we will gladly take them back for an exchange. We will only pay for return shipping if the product is deemed to be defective or damaged. Once we determine the product is defective or damaged we will then refund the customer for return shipping.

Can I cancel an order after it is placed?

We are sad to see any customer cancel an order, however we understand and will allow cancellations of order as long as they have not been shipped. Any orders that have been already shipped out, can be returned within 15 days. A 15% restocking fee will be applied. Customer is responsible for return shipping, if product has already been shipped out.

 

*If you have any questions or need help finding a product, feel free to call us any time during our business operating hours. We are always glad to assist you in any way possible.